Service Desk Technician
Contract Type
Contract/temporary
Location
VIC
Industry
Technology
Contact Name
Josh Tinton
Contact Email
jtinton@quinnallan.com.au
Contact Phone
Date Published
09-Jun-2026
About the Role
We're looking for a Level 1 Service Desk Technician to provide day-to-day IT support within a large and fast-paced environment. Reporting to the Support Team Lead, you'll be the first point of contact for staff and stakeholders, helping resolve technical issues and service requests across a diverse IT landscape.
You'll support Windows devices, Microsoft 365, Active Directory, mobile devices, printers, and telephony systems, while delivering a high level of customer service to users with varying technical skills.
Key Responsibilities
We're looking for a Level 1 Service Desk Technician to provide day-to-day IT support within a large and fast-paced environment. Reporting to the Support Team Lead, you'll be the first point of contact for staff and stakeholders, helping resolve technical issues and service requests across a diverse IT landscape.
You'll support Windows devices, Microsoft 365, Active Directory, mobile devices, printers, and telephony systems, while delivering a high level of customer service to users with varying technical skills.
Key Responsibilities
- Act as the first point of contact for IT support requests via phone, ticketing system, and in person.
- Log, prioritise, and manage incidents and service requests through to resolution.
- Troubleshoot common Level 1 issues including password resets, account access, hardware faults, software issues, and printer support.
- Follow established IT support and service management processes.
- Assist with device patching and report any security concerns.
- Maintain accurate ticket records and contribute to internal knowledge base documentation.
- Ensure procedures and support documentation remain current and accurate.
- Provide on-site IT support during major events and business activities as required.
- Build strong relationships with internal teams, suppliers, and stakeholders.
- Assist with IT projects including equipment deployment, testing, and setup activities.
- 6 months experience in an IT support, service desk, internship, or similar role.
- Exposure to Windows 10/11 and Microsoft 365 applications.
- Basic understanding of Active Directory, networking fundamentals, and printer support.
- Experience using a ticketing platform such as ServiceNow, Jira, or similar.
- Familiarity with iOS and Android devices. Exposure to ITIL practices is advantageous.
- Strong customer service and communication skills.
- Organised, reliable, and able to manage multiple priorities.
- Proactive approach to problem-solving and learning new technologies.
- Team-oriented with a genuine interest in developing a career in IT.
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Contact sales
We’d love to see how we can streamline your hiring together.
Request a demo
Contact sales
We’d love to see how we can streamline your hiring together.
